Frequently asked question
FAQ
What payment methods do you accept
We accept Visa, MasterCard, American Express, Klarna, PayPal, and Apple Pay. Your payment is 100% secure with end-to-end encryption.
How long does shipping take
We process orders within 1–2 business days. Delivery typically takes 5 to 10 working days depending on your location.
Do you ship internationally
We currently ship to the UK and selected European countries. We plan to expand our delivery zones soon.
How can I track my order
You will receive a tracking link via email once your order is shipped.
Can I cancel or edit my order after placing it
Yes—if the order hasn’t shipped yet. Please email us at support@vibelya.co.uk immediately for assistance.
I received the wrong or damaged item. What should I do
We’re sorry! Contact us with photos of the product and we’ll offer you a refund or replacement.
What is your return policy
You have 14 days to return your order. Items must be unused and in original packaging. Contact support to initiate the return.
Are your products safe for babies and toddlers
Yes. All our products meet high safety standards and are selected with your child’s well-being in mind.
Can I get a discount on my first order
Yes! Sign up for our newsletter and get 10% off your first purchase, plus early access to new products and sales.
